Reference

Privacy Policy for your India account

Live Blackjack, Jade Butterfly and Football Strike create account, device, wallet and session records, and our Privacy Policy explains how we use those records when you open an…

KYC dataCookie choicesUPI privacyRetention rules
vipbet Privacy Policy for your India account
PRIVACY HELP

Ways to ask about privacy

Questions about personal data should reach a team that can verify you before discussing account records.

Privacy inbox Write to our privacy team from the email linked on the contact page. Include your registered mobile number, the data area, and the action you want, so we can match the request safely.
Account chat handoff If your account is open, start chat from the account area and ask for privacy support. The agent will verify ownership, record the request, and route it to the team that handles data rights.
Security escalation For suspected account misuse, ask support to flag the case as a privacy and security matter. We may freeze sensitive changes while we check login records, device signals and wallet activity.
DATA CARE

Controls that protect your account data

Our Privacy Policy is built around the records we actually handle: identity checks, payment matching, cookie choices, device logs, support messages and account activity.

Account data

When you open an account, we collect details such as name, mobile number, email, date of birth and login records. These help us create the account, verify access and respond when you contact us.

Identity checks

KYC records may include document images, matching results and verification timestamps. We use them to confirm the account holder, process withdrawals, resolve disputes and meet duties that apply in allowed India regions.

Cookie choices

Cookies help keep your session active, remember language choices and measure page errors. You can manage browser cookies, but blocking every cookie may affect login, wallet display and privacy preference storage.

Payment records

UPI, Paytm and PhonePe references are stored with transaction IDs, status messages and timing. We use these records to reconcile wallet entries, check withdrawal requests and investigate failed or disputed transfers.

Retention periods

We keep records only for account operation, legal needs, dispute handling and security checks. Some data can be removed sooner when there is no active claim, open payment issue or required retention duty.

Change requests

You can ask us to correct profile details, provide a copy of your data, restrict certain processing or delete eligible records. We verify identity before acting, then confirm the result through a safe channel.

Privacy questions before you join

The answers below explain how the Privacy Policy works in common account situations. They focus on data rights, payment records, cookies, security checks and contact routes, so you can decide what to share before opening an account or updating existing details.

We collect profile details, contact details, login records, device signals and any KYC data needed for verification. We also create account IDs and timestamps so wallet activity and support requests stay linked correctly.

We store payment references, transaction IDs, status messages and timing to match wallet entries with your account. These records help us process withdrawals, investigate failed transfers and prevent account misuse.

Yes. Send a request through the privacy inbox or account chat after verification. We will explain what data we hold, provide eligible records, and tell you if any legal reason limits release.

Cookies support login sessions, privacy preferences, fraud checks and page performance measurement. You can manage them in your browser, but some account functions may not work correctly if essential cookies are blocked.

You can ask us to correct inaccurate profile data or delete eligible records. Some records may stay longer for payment disputes, security checks, tax duties or other legal requirements that apply where access is permitted.

Support messages are available only to teams that need them for account help, privacy requests, payment checks or security investigation. We do not ask for passwords or OTPs in chat, email or forms.

We place updates on this page and adjust the effective date when the policy changes. If a change materially affects your account data, we may also use account messages or email.